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Forum Index · Search Engine Forums · Optimizing Your Website for the Search Engines · Other Search Engines · SmartPPC

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openxs Joined: May 03, 2004 # Posts: 177	Posted: 2005-Aug-13 15:57 Hi, If you're looking for a PPC Script for your website, don't ever do the blunder of choosing those sick, unprofessional, inhuman, SOB's, russians at Orbitscripts (smartPPC). They rip you, even without doing the job right, sometimes, not doing it at all. There're several clear examples of their sheer unprofessionalism. here, they deducted points for fixing an unknown bug, wait, not even fixing it, just for CHECKING () it!! Upon questioning them, they first deleted several of my posts, but then, Jakob Lourie (the main *****) replied saying: who allowed you fk in our forum ? are you normal ? do you know where is borders ? need i post here message that you posted with bad words? (I didnt post any crap, oh well, you have to read his language to firgure out the truth) instead tnx you make st in our forum... forum for tech problems ... for ideas... not for scandals... i was out of office... when i came back i looked in forum... what is not working ? why we uploaded sceenshots to you ? who told you that we uploaded something to your server ? we replied to you... explained situation... you readed all clear ? we will deduct points ! our time it's points... Makes sense? I tried to make it reasonable and question him again: Deducted 15 Points for fixing the blank page problem. The problem was google, your guys just moved the alternate search to Altavista, they didnt even fix the google thing for those points. Is that reasonable? Deducted 10 Points for fixing the double "http://http://" bug, did I do that? wasn't it an sppc bug? Deducted 15 Points for fixing the xml feed thing. Results were being displays in the xml feed, but not in SPPC, which was later fixed without a word of clearance. Did I do that deliberately? was it my fault? isnt that a bug? Thanks for "answering" Jak, you atleast reply, you guys just delete posts. :S to which he says: i will lose my time and reply SPECIAL to you... you spent your time and my time for these 15 points... it's $2,5 we deducted points when you decided that bugs is not fixed... you did panic and our time spent time for check it and of course deducted points ... we spent 15 minutes and deducted 15 points... it's normal ! i trust my team and i know all situation... trust us please and stop think that around you people who want to steal your money ! STOP BE PARANOID Very Happy for bug fix we never deduct points.... ...and since they weren't budging, I HAD TO give up. But now, it happend again and I lost my patience, here's it: I needed to backup mySQL database and required the mysql login details as well as the database location. Since the developer (Jakob) did the last server move for me, he never gave me the details (which he had to - unprofessionals, as said earlier), I requested it from them. Know what, they deducted 15 points ($2.5) for just sending me my details which they should've sent so much earlier?? Heck! Thats not it. Later I figured the details myself and asked them to revert the points since they didn't help me with it at all. Tried hard to resolve it, but everytime THEY KEPT DELETING MY POSTS!** So I had to post this here. These aren't just 2 cases, there're loads of it on there forum itself, wish I had the time to dig it back and help people understand what they do. Most of their unsatisfied clients won't speak, as they know it would be bad for them since those russians work on a personal level. Some weird things to note, if you're looking to use them: - Talk business & prices through email ONLY. (So they could charge you depending on your positions?) Well I know other companies practice this, but it's different here, should take a trip of their forum posts to know more. - Be charged for having them 'CHECK' a thing. - Be charged to get minor bug fixes. - Don't speak ill of them anytime or it'd reflect in your dealings with them since they work on a personal level. - 'Urgent' or 'Extremely urgent' is 'its fine' or 'take your own time' to them. - You have no right to question them, as they were a governement to you. JUST BEAR! That said, I know I'll have to face the consequences dealing with them now, but that'd be better than keep on bearing them for life. I'd be glad If they'd want to resolve this issue, but they have to revert those points this time and be reasonable and hear me (every other clients, infact) from now on. Regards. (Copy Shortcut)

fattackhova Joined: Aug 15, 2005 # Posts: 1	Posted: 2005-Aug-15 09:23 Hello all! It's our SuperClient! We're sorry for him! He always not happy with our service but works with us already two years we have some comments for his post: people we're sorry again for taking your attention... 1) these points he get for FREE(he never paid money ... it's virtual $$$ for support, each our client get 5-10 hours of FREE support.)! why he had not explained this in his tirade ? hmm 2) from our point of view it was not bugs ... you can look it on next page 3) people who make programming know very well that exists such type of customers... they always are not happy... even if you make all for FREE... they decided that if he paid once couple dollars then 10years you need adore them. on our forum exists 3 such clients... they always with us... they even making money via our soft ... but always ready to say us something bad. 4) our forum for tech problems... and we'll remove from our forum problems are not releated with it... Nimbuz posted on our forum many posts where he told that we are f...g russia idiots... etc... if need i can copy them and paste here but i don't think that people will like look it... also, people who looked our forum can see that we're very public... we remove posts only if people cross over borders... 5)we have more than 1000+ sites who uses our PRO and Standard version 6000+ uses our Lite version... people who want to get FREE script can use the Lite version... sometimes we even provide support for FREE for Lite version... and those people are happy... .... i can list the facts...but will not! will not bother people... tnx (Copy Shortcut)

openxs Joined: May 03, 2004 # Posts: 177	Posted: 2005-Aug-15 15:21 Thanks for replying, I didn't expect it. He always not happy with our service but works with us already two years Whisk was a human, since he left attending me, things changed drastically. 1) these points he get for FREE(he never paid money ... it's virtual $$$ for support, each our client get 5-10 hours of FREE support.)! why he had not explained this in his tirade ? hmm Does that matter? The points were of equal important, I believe. Whatever that is, do you have the right to deduct it unreasonably?!? 2) from our point of view it was not bugs ... you can look it on next page I asked for: Jakob fixed it for me last time, but it doesn't seem to work now. I didn't change anything. [link] displays a blank page. and you replied: Support (15 points). This request has been fulfilled, search works but some problems whis connections in your server, in particular with a google results (we change alternative search engine to altaviste and turn off related keywords ) Out of three alternatives, you just moved it to altavista from google and charged 15 points? Heck!! : Later: We found 2 copies of smartppc4 in your server. One of them "/home/searchxs/public_html/search" was intall by our admins and it works well , but other one in "/usr/local/apache/htdocs/search/" was not work well. We fix this problem. BLUNT LIE! Its still not fixed, its still located in /usr/local/apache/htdocs/search. Just the same as it was. and: Now, hovering over the link displays "http://http//oilpaintingtechniques.com", Thats DOUBLE 'http://'. I wonder why are such problems coming up even though I havent touched a thing? deducted 10 points for this. Not a bug??? Care to Elaborate? 3) people who make programming know very well that exists such type of customers... they always are not happy... even if you make all for FREE... they decided that if he paid once couple dollars then 10years you need adore them. on our forum exists 3 such clients... they always with us... they even making money via our soft ... but always ready to say us something bad. Well, if thats the case, why don't you just answer? No matter you do it for FREE (huh? does anyone work for free?), why do you just delete my posts and don't answer? The thing is, You people can't stand people who do most of their stuff themselves and when there are bugs they ask you to work out, you rip them off. right? 4) our forum for tech problems... and we'll remove from our forum problems are not releated with it... Nimbuz posted on our forum many posts where he told that we are f...g russia idiots... etc... if need i can copy them and paste here but i don't think that people will like look it... Not surprising that you people are liers. Sure, do post them. We have seen jakob using the F word in his latest post, what do you expect me to do? hear it calmly? well, still I didnt say a word as you say!! LIERS! Grrr also, people who looked our forum can see that we're very public... we remove posts only if people cross over borders... Ok, in the MySQL Detaisl thread, I just asked for clarification in a decent matter (as usual), why did you delete it then? care to elaborate? 5)we have more than 1000+ sites who uses our PRO and Standard version 6000+ uses our Lite version... people who want to get FREE script can use the Lite version... sometimes we even provide support for FREE for Lite version... and those people are happy... Well, the thing is, you want people who rely on you for everything and people like me who do most of their stuff and get to you for bugs (since the script is encrypted), you try to rip them off badly. THATS the bottomline. i can list the facts...but will not! will not bother people... Please do, I'd love to hear what you say. Regards. (Copy Shortcut)

openxs Joined: May 03, 2004 # Posts: 177	Posted: 2005-Aug-20 20:05 These people haven't yet responded, nor reverted the points back, in these several days, hope its clear that the claims I had to put up, were indeed true. Since I can't do anything else but forget about the lost time and unreasonably ripped money/points, I'd just advise, Steer Clear! Warm Regards. (Copy Shortcut)

seojm Joined: Oct 25, 2005 # Posts: 5	Posted: 2005-Oct-26 03:35 This smartppc kids just called me SOB in one email. I was a potential client asking questions. They got mad I guess when I told them to please ignore my email if their script was encrypted which is a no no for me. They sent me an email full of russian and broken english words with many exclamation points calling me a SOB and to go to hell along with a ton of other retarded crap. They said why do I want to know what is running on my servers and "like you have the time to read thousands lines of code". Of course I want to know what is running on my servers. Now you know. I don't want no russian backdoor crap. They are very unprofessional and please note that they delete messages from their forum. Somebody yesterday just posted in their forum something google considered illegal with their ppc script and I refreshed the page and post was gone. The poster posted again and again gone! Those communist bastards in moscow are pure soviets, communists! Be carefull with smartppc. (Copy Shortcut)

jakoblourie Joined: May 26, 2005 # Posts: 8	Posted: 2005-Oct-31 00:04 would like to allow people to see all email history between the client and smartppc team. his first email: Subject: Product information Body: Hi. I only have one question about smartppc. Is the code, ip, or any file encoded o encrypted? Is there absolutely anything encoded or encrypted in this software? Look forward to your response. our reply: It's license based soft License per site... Second site with good discount. Encrypted all php files... All templates .html is open code... Script uses full template based system Php separated with graphic design ! FULLY So... you can make any layout or graphic design. his next email: Hi. Thank you for your response. Do you have any unencrypted solution; otherwise I'll have to pass. I need to know what is running on my servers. our next email: You can pass.. because open source smartppc pro – $k and need sign contract papers … 1000+ sites trust us… we are well known ppc scripts developer’s team… What do you want to know ? what running on your servers ? you’ll read 70 000 lines of source code ? Waiting from you soon… his next email: Yes, I will pass. I'll pass mostly because I thought you were a professional company. Your customer service stinks. I don't know what country you are living in but you don't see crap like yours in an email from a professional company. Of course customers need to know what is running on their servers and yes I would read 1000000 lines of codes. More now that you appear to be from a country other than the USA. 1000s of sites don't trust you. I checked the web and all I hear is complaints and complaints about you hidding information from the customers in the forum and poor software. You are not known for a well ppc developer but a thief of xxxxxxxxx script who translated it to php. That's why people don't trust you. Don't they teach manners to people in india? I mean, I can put up with your poor english but not your stinky bad manners towards your customers. Will buy xxxxxxxxxx and will leave complaints about this encoded crap all over the net. our next email: Okay.. You’re very strange… You need to purchase script or manners of seller ? I told all honest… I said that script is encoded.. What problems to purchase open source … how can you compare xxxxxxxxxx and smartppc ? You looked our script ? looked demo ? looked descriptions ? looked features ? looked plug-ins ? Doesn’t matter where from we’re … we do not hide it… we are Russia… and on our site you can read this… Yes.. bad english… but good programming… of course always will bugs and problems with clients… Without it business is impossible… strange that you’re surprised. No need to find causes… tell honest … you can’t pay $k for open source. If you are well known with pro scripts.. already few last years nobody sell open sources… Two causes: 1) we try protect our copyright 2) customers start change open source codes, they make errors , script stop work, they try to tell us that script is not working… they start to blackmail and ask money back or push to us for fix errors… I can’t prove that script stop work cause of the changes… and we spent many days and months… The situation was for version 2.0 The version was open source. his next email: You said: "You’re very strange…You need to purchase script or manners of seller ?" That's says a lot about the type of person you are. Believe me, you are the only so called "company" that would treat a customer or potential customer with such unprofessionalism. Incredible! What a thing to tell a potential customer or even an adversary! Without manners, professionalism I want nothing to do with your script. Proof of that is the tons and tons of customers complainting in the web about you not giving them support and they are stuck with this script! I still will pass. First impressions are everything in life. Your unprofessional customer support and lack of business ethics and knowledge is way out of line. Your message below is proof enough. You don't even have a clue about business, nor customer relations. All you do is whine and whine because customers want support. All companies have the problems you are facing and they handle it with professionalism! You are a jerk! Don't you know that customers are always right? I don't know what they teach in Russia but you will never be successful with your software if you keep with this attitude towards your customers. Check forums out there. The negative reviews will kill you soon! You said: "Yes.. bad english… but good programming… of course always will bugs and problems with clients… >Without it business is impossible… strange that you’re surprised." I never said anything about your horrible english. I said that I can put up with it but not with your unprofessionalism or bad manners. No, I'm not surprised that businesses have problems with clients and software can have bugs. The problem is that the problem here is not your clients or bugs but your attitude that stinks! No professional company hides and deletes messages from clients in their forum. No professional company offends their customers or potential customers like you do!!!! But what more can you expect from a person who lives in a country (russia) where communism system is still in their brains. Again, I'll pass. I am in the process of buying xxxxxxx. next: You are a funny guy after all. Asking me for respect when your first response was disrespectful. By the way, it is not "learn me" is "teach me". I don't mean to laugh at your english but rather at your unprofessional emails. It appears as if a prison inmate was sending me nasty letters. Again I received another email from you showing your lack of business ethics. xxxxxxxxx guys have more members than you and they answer like a professional company. I'm going to buy their SE, dig that Jakob.... I told them I was sick of you. They agreed. They said they are getting tons of members that left your engine sick of you and your lack of professionalism. See? xxxxxxxxxxx guys rubbed my head and told me everything was going to be fine and to not be scared of the bad guys out there. You didn't rub my head Jakob! You took a 6 foot bat and pounded my head with it with your first response. You need a lot to learn boy. Go to business school or something. Learn customer relations or something. You might have "some" customers that have fallen in your trap but you won't get any more unless you take some "anger management" and "customer relations" classes. As to members thinking that you owe them, of course you owe them what they were promised and that is software and support. The problem is you are too cheap to hire people or don't have the knowledge or you are too lazy, one of those. If they have a problem, they need support, not a guy whinning about not wanting to fix problems or charging them hell for it. That's the way it works here in the USA and that's why our country is the "MOST" powerfull god damn country in this god damn world. Businesses support their customers without so much whinning. Now, I don't know what they teach in Russia. You guys have the "communism corruption" in your blood and I believe that takes generations to get cleaned up. It is not your fault but Nikita's. As to me not knowing your business or the way you handle things, you are totally wrong. I know you as if I would have given you birth. I have researched your business on the internet and everywhere I go they say "STAY AWAY FROM THOSE RUSSIAN BASTARDS! THEY ARE LAZY! THEY CHARGE ME POINTS FOR NOTHING! SOFTWARE IS BAD! CUSTOMER SUPPORT IS HORRIBLE!! THEY STOLE xxxxxxxxxx AND CONVERTED IT TO PHP! THIEVES" and things like that. Remember, you harvest what you plant, Jakob. Have a good day or night in Mother Russia. next: Why you try to comment all" Because I was borned in free USA, not in soviet union where folks behave just like you did in the email below. We live in a free society. I bet if I was in Russia you would have put a bullet in my head already, wouldn't you... You like to shut up people that shows the public who you truly are or what you are doing. Just like you do in your forum. Somebody posted a message of something your sofware is doing that is illegal and you deleted his comment and banned the guy from your forum. It takes generations to rub off corruption and clean up your communist blood, your communist way of thinking. You wouldn't last a day here in freedom. You just like to have power over others. What a company! I can't believe it! some good advises from the person to us... Jakob, go take a "customer relations" and "business" class and maybe you'll do better. Open the source code to the public and keep adding to it. Look at vbulletin.com, the source is open to the public but they kept adding and adding and adding security to the software, fixing bugs, etc. They long time ago realized that hidding the source code is alienating their software. If you take that decision thousands of customer will flock to your doors immediately. Now, you need to provide support in forum by hiring an english speaker person, take care of bugs and security fast. Support? Same users will give it in forum. Charge after the first year $50 per year for users to have rights to get updates just like vbulletin. If you copy exactly vbulletin.com's strategy, you will encourage programmers writting hacks for your software, plugins and making your software popular and flexibe while the competition (xxxxxxxxx and others) will obviously stay behind. You will have tons of sales and everybody would want your software. Now you can do that but you need to change your attitude and get through your thick skull that CUSTOMERS ARE ALWAYS RIGHT AND THEY MUST NOT RECEIVE ANY OFFENSE OR RUDE COMMENTS FROM YOU!!! If they throw you rocks, you through them flowers!!! Look how the net is full with bad comments about your company. They don't trust you because of your stinky attitude and hidding shiit from your forum. You think because you did a few sales you are in top of the mountain? You are never on top of the mountain. All that goes up must come down. Vbulletin.com's strategy have been mentioned in many business-tech magazine. You don't gain anything by hidding source code unless you don't plan to keep making software better which is my fear and the fear of many others. Lower you software price to $180 to clean your reputation and open source code BUT keep developing it to make it better. Customers like that and will be loyal to you. Thieves will be the minimum and it will be difficult for them to get the latest version of your software. You are being too greedy. You are not microsoft. There are a ton of search engines out there. Microsoft has Linux as a competitor. You are in Russia (that's bad) but you can create good reputation here in the USA if you are honest and work for it. Now, I hope you take my advice. Otherwise your sales will continue to decline. Look around how many negative comments there are on the web about smartppc. SO people who need to make a business contact the person... even do not ask him to help... he will help without any request ! he will give you good advises how need to make relations with clients, what business strategy need to use, in what country need to live(he was borned in free USA!), he will determine social structure of your country and give you psychoanalysis where he'll easy join your business with social structure of your country. oh i forgot... of course he'll explain to you why business model with open source code for your software is better then any other solutions... but in end of the talk he'll assure you "you lives in France/Russia/UK/Pakistan/India/China/etc.. that's bad but you can create good reputation here in the USA " i'm shocked... he decided that internet also is USA. sorry, need to go work... people please comment this ... we need a comments from programmers and webmasters... of course client always right... but maybe exists borders of his right? [ Message was edited by: jakoblourie 11/01/2005 01:48 am ] (Copy Shortcut)

dougp Joined: Oct 31, 2005 # Posts: 1	Posted: 2005-Oct-31 17:20 I use smartppc and it is a very robust script. I'll vouch for jakob and his team over there in russia. They have done many other custom programs for me that has worked out excellent and they are very affordable. He is online everyday on icq and yahoo and responds to me whenever i have a question. I wouldn't bother sending an email to him. That perl smarter scripts will not handle a medium load of traffic. I tried it long ago. I don't know about any other search engine scripts as i went to smartppc right after smarter scripts perl script. I am sure to code smartppc from scratch would cost thousands $ if you were to hire someone to do it. If jakob needs a reference anyone is free to contact me. Doug Spartanburg, SC This thread is out of control, or soon will be, and should be locked, IMO (Copy Shortcut)

seojm Joined: Oct 25, 2005 # Posts: 5	Posted: 2006-Jan-27 22:51 It's been almost 3 months since I've been to this forum I think. I see that Jakob posted yet another conversation with an unhappy customer. I hope he doesn't think I'm that person. His responses to me were rude and full of bad language. Stuff you don't expect from a software company. I'll see if I didn't delete all those old emails and post them here to show the world what to expect from this kid. I'd say to people to look for reviews of this software in Google and don't be believing these cheerleaders of smartppc pro that problably are friends of this kid. [ Message was edited by: seojm 01/27/2006 03:12 pm ] (Copy Shortcut)

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